Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Neuroskin Lab. By accessing our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Overview

Throughout these Terms, “Neuroskin Lab”, “we”, “us”, and “our” refer to Neuroskin Lab. By visiting our website and/or purchasing from us, you engage in our service and agree to comply with these Terms of Service, together with any additional policies referenced herein.

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon publication on our website.

2. Products

Neuroskin Lab offers skincare and cosmetic products intended for external use only.

While we strive to accurately display product information, packaging, ingredients, colours, and images, we cannot guarantee that all content on the website is completely accurate, current, or error-free.

We reserve the right to:

  • Modify or discontinue products without notice.
  • Limit product quantities available for purchase.
  • Refuse or cancel orders at our discretion.

3. Orders & Payment

By placing an order, you confirm that:

  • The information you provide is accurate and complete.
  • You are authorised to use the payment method provided.
  • You are purchasing products for personal use and not for unauthorised resale.

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to cancel orders suspected of fraudulent activity, unauthorised transactions, or pricing errors.

4. Shipping & Delivery

We aim to dispatch orders promptly; however, delivery timeframes are estimates only and are not guaranteed.

Neuroskin Lab is not responsible for delays caused by shipping providers, customs, weather events, or circumstances beyond our reasonable control.

Ownership and risk of products pass to the customer upon delivery.

5. Returns & Refunds

Please refer to our Returns & Refund Policy for information regarding damaged, faulty, or incorrect products.

For hygiene and safety reasons, we do not accept returns for change-of-mind purchases unless required under Australian Consumer Law.

6. Product Use & Safety

Our products are intended for cosmetic use only.

Individual skin types and results may vary. Any testimonials, reviews, before-and-after photographs, or product descriptions provided by Neuroskin Lab are for informational purposes only and do not guarantee specific outcomes.

Customers are encouraged to:

  • Review ingredient lists prior to use.
  • Conduct a patch test before full application.
  • Discontinue use if irritation occurs.

Neuroskin Lab products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

7. Limitation of Liability

To the fullest extent permitted by law, Neuroskin Lab shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes any rights, guarantees, or remedies available under Australian Consumer Law.

8. Intellectual Property

All content on this website, including but not limited to logos, branding, product names, graphics, photographs, videos, text, designs, and marketing materials, remains the exclusive property of Neuroskin Lab.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

9. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.

10. Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Distribute harmful software or malicious code.
  • Misrepresent yourself or provide false information.
  • Copy or exploit website content without permission.

11. Australian Consumer Law

Nothing in these Terms of Service limits or excludes your rights under the Australian Consumer Law. Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.

12. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from the use of this website or our products shall be subject to the jurisdiction of the courts of Victoria.

13. Contact Us

For any questions regarding these Terms of Service, please contact:

Neuroskin Lab
Email: contact@neuroskinlab.shop
Website: www.neuroskinlab.shop